1. Delivery and Checks upon Delivery
- Orders are prepared after the payment has been confirmed and are sent to the address specified by the Buyer when placing the order, via contracted shipping companies.
- Products in stock are generally handed over to the shipping company within 1-3 business days. For custom-made products (custom printing for the person/business), the delivery time may vary depending on the product specifications, and this is communicated at the ordering stage.
- The statutory delivery period is a maximum of 30 days from the placing of the order.
- At the moment of taking delivery of the product, the Buyer is obliged to check the external appearance of the package, that any numbered security tape/seal is intact, and the product quantity. If the package is crushed, torn, opened or wet, or if the security tape has been damaged, a report must be drawn up by the courier employee before taking delivery of the product, and the situation must be notified to us on the same day.
- If a package whose security tape/seal is damaged is accepted without a report, claims made subsequently concerning missing or changed products may not be accepted.
2. Right of Withdrawal
The Buyer has the right to withdraw from the contract within 14 (fourteen) days of the delivery of the product to the Buyer or to the person at the address indicated by the Buyer, without giving any reason and without paying any penalty. To exercise the right of withdrawal, it is sufficient to give written notice within this period via our contact channels. The exercise of the right of withdrawal is subject to the fulfilment of the return conditions below.
3. Exceptions to the Right of Withdrawal
Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for the following products:
- Products manufactured specifically for the person/business, prepared in accordance with the Buyer's wishes or personal needs (including labels with custom dimensions, custom printing or custom design).
- Products whose packaging/protective tape has been opened after delivery and whose return is unsuitable from a hygiene and health perspective.
Standard/in-stock products other than these exceptions may be returned, provided that they are unused and in a resaleable condition.
4. Return Conditions and Product Integrity
Products to be returned must meet all of the following conditions, regardless of the distinction between withdrawal and defect:
- The returned product must be the very product sent by the Seller. The batch (lot)/serial number on the product and/or its packaging must match the dispatch note, the invoice and the Seller's shipment records.
- The product must be complete: all the rolls, accessories and any gift/promotional products contained in the package/box, as well as the invoice, must be returned together.
- The product must be unused, in a resaleable condition and in its original packaging; the numbered security tape/seal, if any, must not have been removed.
- Products whose contents have been altered or reduced; which have been substituted with a different, used or defective product (for example, by removing the original rolls and inserting other rolls/products); or which are found not to belong to the Seller are not accepted for return.
5. Return Process and Product Inspection
- After your withdrawal/return notification has reached us, you must send the product to us together with its invoice and all its accessories.
- When the returned package reaches the Seller, it is opened under camera/video recording and inspected with regard to the conditions set out in Clause 4.
- The amount subject to the right of withdrawal is refunded, after the product has reached us and has been inspected and found to meet the return conditions, within 14 days by the method by which the payment was made (to the bank/credit card).
- If, as a result of the inspection, it is established that the product is not the same as the product sent (batch/serial mismatch), that its contents have been altered/reduced or that it has been substituted with another product, the return is rejected; no refund is made. The situation is documented by means of a report and visual records; the product is sent back to the Buyer, with the shipping costs to be borne by the Buyer. In such cases, the Seller reserves all rights of legal recourse.
- For defective/faulty products or products sent in error, the shipping costs are borne by the Seller.
6. The Seller's Shipment and Verification Records
- Before shipping each order, the Seller records by photograph and/or video the type, quantity, batch/serial number and packaging integrity of the product, and may seal the package with numbered security tape.
- By mutual agreement of the parties, these shipment records of the Seller and the records made during the return inspection are accepted as evidence with respect to the characteristics, integrity and identity of the delivered product (this constitutes an agreement on proof/evidence within the meaning of Article 193 of the Code of Civil Procedure (HMK)).
7. Defective Product, Inspection and Duty to Notify
- Consumer Buyers (those who purchase the product for non-commercial/non-professional purposes): Pursuant to Law No. 6502, the Seller is liable for defects that arise within two years from the date of delivery. The Buyer must carry out a reasonable examination as soon as the product has been received and must notify the Seller of any defect detected, before starting to use the product and before altering its contents, together with a photograph/video showing the defect and the batch/serial number of the product.
- Merchant/Business Buyers (those who purchase the product for commercial or professional purposes): Pursuant to Article 23/c of the Turkish Commercial Code No. 6102 (TTK), they are obliged to notify the Seller of clearly apparent defects within two days of delivery, and of defects that are not clearly apparent immediately (within eight days) after they come to light. Where due notice is not given within these periods, the product is deemed to have been accepted and received free of defects.
- A defect examination is carried out provided that the product preserves the integrity conditions set out in Clause 4. No claim of defect may be asserted for products whose contents have been altered or which have been substituted with another product.
8. Contact
You may contact us regarding all your requests relating to returns and delivery:
- Yayex Etiket
- Telephone: 0532 522 40 06
- E-mail: info@yayexetiket.com